Complaints Handling Procedure

Any concerns or complaints relating to a project in which you claim an interest should be communicated in writing to the lead architect for the project, in the first instance.

The lead architect will endeavour to answer and resolve any concerns through correspondence and / or meetings.

If the lead architect’s responses do not resolve the matter, you may ask for the matter to be referred to a senior partner /director for a response. That partner/director will endeavour to answer and resolve any concerns through correspondence and / or meetings as appropriate.

If this further stage does not resolve the matter and you feel that the process of negotiation has been exhausted, then you may wish to discuss the matter further with the RIBA Professional Standards team.